Night Receptionist

Skillbase are looking for a Night Receptionist for a hotel in Derbyshire.

The Job;
* Provide management cover and operational assistance during the night in the absence of Team Leaders and General Manager in order to ensure seamless delivery of quality service to the standard experienced during the day.
* To control department rotas in accordance with forecasted business and ensure that accurate time sheets are compiled.
* To oversee and, where necessary, carry out the Night Audit function including the provision of systems expertise as laid down by the company requirements.
* Handle walk-in guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant Team Leader.
* Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency.
* Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate. Maximise sales through upselling.
* Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures. * Maintains Marriott Company SOP’s including Brand Standard Audit criteria ensuring standards are achieved during the night.
* Ensure associates are trained to the company standard.
* Able to carry out all Receptionists/Telephonists duties.
* Ensure all associates within department are conversant with all equipment and systems in use.
* Credit Management: Is fully conversant with hotel credit policy and ensures it is strictly adhered to ensuring minimal losses to the company. Is responsible for daily management of the guest ledger.
* Have a comprehensive knowledge of the hotels facilities and any promotions taking place so as to offer information to guests.
* Ensure staff are made aware of Health & Safety guidelines so as to ensure safe working practices.
* Communicates clearly and effectively using established channels to ensure interdepartmental communication is maintained.
* Maintains regular checks on all operational areas and to be visible to guest areas.
* Is fully aware of emergency procedures and can co-ordinate hotel evacuation in the event of an emergency.
* To direct and control the night audit to ensure revenue is maximised and that management information is accurate and available in order that guests accounts are correct and the accounts function is efficient and effective. Accurate rate checks in place to maximise revenue and scrutinise all credits to the business.
* To achieve full sellout nights minimizing walk-in guest. Maintain accurate walk log.
* Handle any guest issues or complaints (including walks) in a professional and hospitable manner ensuring they are resolved or followed through.
* Complete Night Audit procedures in Opera and Banking as per the Hotel guidelines.
* Ensure that all associates on duty hold the highest standard of personal hygiene, well groomed and with correct uniform
* To perform all banking as required and in line with cash handling policy.

For any other information call Skillbase on 01332639000