Receptionist and Team Leaders

Skillbase are looking for Receptionist and Team Leaders for a hotel in Derbyshire.

The Job;
* Supplying the highest possible levels of customer care and service whether in the public eye or in the Heart of the House.
* To liaise with housekeeping as to the daily allocation of rooms.
* To liaise with control as to control of administration procedures, security of reception and floats.
* Knowledge of hotel rates and special rates and the hotels facilities.
* To understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent.
* To operate the telephone, Opera and Micros.
* To understand the banking and change order procedure.
* To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
*Supervising the Front Desk Associates in supplying the highest possible levels of customer care and service whether in the public eye or in the Heart of the House.
* To understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel.
* Responsible for all payment transactions on the shift and to report and discrepancies.

For any more information please call Skillbase on 01332639000.